Pep Boys Complaint - Don't Have Skilled Mechanics And Service Manager Not Good
HICKSVILLE, NEW YORK -- I have been regular customer for Pep boys in Seattle, WA but when I moved to Hicksville, NY I went couple of times. But it was bit shocking to find that the service and quality both are bad in Hicksville even service manager is not good.
My car was not starting so I towed the car on Sunday 11/25/2008 to Pepboys. Till Monday evening they were not able to diagnose the problem or were not able to start the car.
In evening when they were not able to diagnose the car they asked me tow it back in rude manner. They don't have patience to listen to the customer. They gave me the key back and said to tow it back.
They don't have the skilled mechanics to diagnose the problem. After whole day diagnosis they were not able to identify the problem.
They didn't charge me anything but they didn't solve the problem also and talked in very rudely and unpleasant manner. I was unsatisfied by the service and support Pepboys provided.