Verizon Complaint - Bait-and-switch like tactics for the Blackberry Storm
I tried to purchase the Blackberry Storm in-store last Friday (Nov 21). When I got to the Verizon kiosk, I was told that they were sold out and weren't expecting another shipment till the first week of December. So on Monday (Nov 24) I called Verizon Wireless to order it over the phone. I started by mentioning it was sold out at the store, and the associate reassured me that it was available. I told him I wanted to order the phone and after some discussion about the status of my years with Verizon Wireless, the associate told me that $149.99 would be billed to my Verizon account and when the phone arrived I could send in a mail-in rebate for an additional $50. He also explained that I would get an additional 100 minutes to the service plan that I had selected. He told me the phone would take about 7 - 10 days to arrive by Fed Ex. He kept trying to scare me into buying insurance for the phone, which was annoying, but all-in-all, I was happy with the experience...
Well today (Nov 25) I got a phone call from another Verizon associate telling me that there was "a mistake in my order" and that she was sure that I "already had to know that the price I was given was wrong." She told me the actual price was $199.99 with a $50 mail-in rebate and tried to rush me into agreeing to the new price. I asked to speak to her manager, and her manager gave me the same line, but this time he added that the phone was actually sold out and would not be shipping until December 15. He also suggested that I hurry up because that second shipment might sell out just as quickly. He claimed that the associate I originally made the sale with was new and made mistakes; however, this is the second time in two purchases (or attempted purchases) over the phone with Verizon sales associates that I was quoted a price, and that price was not honored.
The first time was about 3 years ago when an associate told me I was eligible for a discount because I'm a teacher. Well after I faxed him documentation proving I was currently employed as a teacher, I got the phone in the mail and was billed the full price. Needless to say, I was pretty upset. I called him back and asked him to explain what happened and he told me that he made a mistake and that though other city employees like the police and fire departments had agreements with Verizon, the school system did not.
I let that first "mistake" slide years ago; however, now after this second "mistake," I have to wonder if Verizon is really THAT bad at training its sales associates, or if they train them to make "mistakes."
So anyhow, I told the sales manager, that I would not be pressured into buying the phone at the new higher price and that I'd be sharing my experience with the Better Business Bureau and any website I could find.