Staples Complaint - Do Not Purchase A Staples Warranty, It Is Worthless
DO NOT PURCHASE A STAPLES WARRANTY, IT IS WORTHLESS. I bought a Staples 3 year warranty for a Samsung printer that I bought from Staples. The printer was a dud from day 1. I dealt with Samsung for a year, then they said their warranty was up, so I turned to my backup warranty that I bought from Staples. They said they would replace the computer and sent me to a secondary company CyberTest that sent me a replacement. The replacement was another dud, when I called Staples to tell them, they said their obligation was fulfilled and now I had to deal with CyberTest. They washed their hands of my warranty with them after 6 months and didn't even fix the problem.
CyberTest has a 90 day extended which they sent a second replacement that is really not working (loud banging noise when the printer is on, totally unusable) and now the extended warranty has run out and everyone has washed their hands of my problem. Staples' customer service to say is did you read the fine print on the warranty contract.
I am not sure how I purchased a 3 year warranty policy that is no good after 6 months. STAPLES USES FINE PRINT TO STEAL FROM THEIR CUSTOMERS.