Nike.com Complaint - Worn, Torn Shoes - Nike Impax Tailwin

Review by 1madmama on 2008-11-26
CLINTON, IOWA -- I ordered a pair of Nike Impax Tailwins on Nike.com, I received them today 11/26/08 in the mail. I was quite exicted as I have been waiting for the arrival. When I opened them, however, it was a huge disappointment. The shoes are dirty, falling apart. There are rocks in the soles, the stitching is completely ripped and all around the shoes are a total disappointment. I called CS and they are emailing me a return label to send them back. Even the CS Rep had never heard of anyone getting a used and abused pair of shoes. I'm not sure if I want another pair after what I received. I would really like to know how to contact Nike to complain. I will not get upset at a CS representative since it is no way there fault.

Comments:3 Replies - Latest reply on 2008-11-26
Posted by madconsumer on 2008-11-26:
Shopping at Nike.com

1-800-806-6453 (5am - 10pm PT, 7 days a week)
Chat online one-to-one with a live Customer Service Agent
(7am - 3:50pm PT Monday - Friday)
E-mail Us and hear back from us within 1 business day.

Posted by Anonymous on 2008-11-26:
The company is accepting the return. I understand the inconvenience but they are making it right. You've made your complaint with the CSR and your issue is being resolved. What more do you want from Nike?
Posted by S. on 2008-11-26:
New shoes for life at the rate of two pair per year.

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