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Summer Living Direct Complaint - Horrible Service - Cushions / Service
Cushions / Service - Complaint
GLENDALE, ARIZONA -- I am not sure how a company like this stays in business. I purchased replacement cushions for my entire patio set. After receving no confirmation about order status, I received the items box by box over a period of time. BEWARE - They ship via DHL and will drop off the merchandise on your front porch whether you are home or not.
I received all the items EXCEPT the chaise lounge cushions, which DHL showed delivered. It is not out of the realm of possibilities that they might have been stolen given DHL made no effort to place the boxes in a less conspicuous area on the other drop offs (and mind you - I have never lost anything I have ordered online)
When I emailed (about 4 times) and left 2 messages about the issue, never heard back other than them sending me the DHL delivery confirmation. Finally got a hold of a Theresa, who told me to file a complaint with the HOA and have my homeowners insurance cover the lost 160.00.
Called my credit card company and disputed the 160.00.
As far as the other cusions went, little larger than priomised for the love seat, and smaller than I needed (despite measurments) for the individual chairs. ALSO - NO TIES! Not sure how they expect you to keep the cushions on the chair. Needed to take them to a seamtress to add ties.
HORRIBLE customer service, HORRIBLE follow thru, HORRIBLE resolution to issue, HORRIBLE experience.
Future, I will go to local pario store and have them done there. Might cost me 150.00 more total, but worth not having the hassels.
I received all the items EXCEPT the chaise lounge cushions, which DHL showed delivered. It is not out of the realm of possibilities that they might have been stolen given DHL made no effort to place the boxes in a less conspicuous area on the other drop offs (and mind you - I have never lost anything I have ordered online)
When I emailed (about 4 times) and left 2 messages about the issue, never heard back other than them sending me the DHL delivery confirmation. Finally got a hold of a Theresa, who told me to file a complaint with the HOA and have my homeowners insurance cover the lost 160.00.
Called my credit card company and disputed the 160.00.
As far as the other cusions went, little larger than priomised for the love seat, and smaller than I needed (despite measurments) for the individual chairs. ALSO - NO TIES! Not sure how they expect you to keep the cushions on the chair. Needed to take them to a seamtress to add ties.
HORRIBLE customer service, HORRIBLE follow thru, HORRIBLE resolution to issue, HORRIBLE experience.
Future, I will go to local pario store and have them done there. Might cost me 150.00 more total, but worth not having the hassels.
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