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Gexa Energy Texas Complaint - Unwarranted Rate Increases

Review by mn2008 on 2008-11-26
HOUSTON, TEXAS -- GEXA raised my rate from. 158 to. 1904 in the usage month of October, 2008. I could find no other electric provider in Texas that raised their rates during this period, especially by over. 03hr. When I called them and asked why, they said it was due to their wholesale cost. When I argued with them that no other company in Texas raised variable rates and in fact most lowered them, they said there was nothing they could do and under no circumstances would they adjust my bill. I also reminded them that Reliant's rate (which GEXA claims is the rate they try to beat) is currently at. 116, but that made no difference to the supervisor I talked with. I have since switched my service, but still find this to be unfair and usurious treatment. What do we have other than the company's word that their wholesale cost went up enough during this period to warrant such an increase? I also noticed they dropped their variable rate plans in my area coincidentally with this unwarranted increase. My suspicion is this increase was their way of getting me to commit to a fixed rate. Why not just ask me to switch instead of using such underhanded tactics?

Likewise, not only would I not recommend GEXA, I will make it known anywhere I can that this is not a company to do business with.
Comments:3 Replies - Latest reply on 2009-03-21
Posted by madconsumer on 2008-11-26:
a lot of states have raised rates. you are not alone with the increases.
Posted by sassenach on 2009-02-12:
January 2007
Gexa 21.17cents pew Kwh, Reliant 17.4cents per Kwh,
Direct Energy 15.8cents per Kwh. All bills actual and momth to month.
Lowest offered price StarTex Power - 10.3 cents per Kwh
Posted by stevev on 2009-03-21:
Yes, I stayed with Gexa 4 years before I noticed their rates go up but don't come down. Being a little older, I don't want to have to take bids for a Utility every month (see definition of Utility). I finally noticed that they were 100% higher than the lowest supplier. NOTE: If you are with Gexa on a month to month contract (I'm sure nobody could be any more) they are bilking you for all the market will bear. I finally got out and cut my bill in half (trust me, $200/month is a LOT of extra spending money).

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