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Subaru Complaint - Dealership and Warranty - Subaru Extended Warranty
Subaru Extended Warranty - Complaint
OAKLAND, CALIFORNIA -- Downtown Subaru is not making good on the extended warranty they sold. The "bumper to bumper" warranty provides a rental car for 5 days. But it is taking 10 days for a repair. The Service Department says it is because they cannot get the parts from Subaru any sooner. There is no dealership within 50 miles of my home.
Why does a customer have to pay for a car rental when it is Subaru's inefficiency on providing parts to their dealers? Why won't the dealer make good on a defective contract they sold?
Why does a customer have to pay for a car rental when it is Subaru's inefficiency on providing parts to their dealers? Why won't the dealer make good on a defective contract they sold?
Comments:
Posted by DebtorBasher on 2008-11-26:
Bumper To Bumper extended warranties are a waste of money. I got the warranty on my car when I bought it...but for some STRANGE reason, bumper to bumper did not include the door locks, interior lights or whatever reason my Engine light was on (I forgot what the problem was with that)...this was all within the first week of purchasing my car. I canceled the warranty and took my car to my own mechanic.
Posted by Anonymous on 2008-11-28:
First off there is no such thing as "bumper to bumper" warranty, that term is WAY to broad. Sometimes though Subaru will allow a few extra days car rental due to a parts delay, you may want to call the district service parts or service manager for Subaru for assistance. You can get their number from the dealership service manager usually, but remember to be "NICE". If you act like an azz I can guarantee you the will shoot you down.
Posted by Aerocave on 2008-11-29:
A better term for a Bumper to Bumper is "Comprehensive" (Thats what we use)...Debtor, not sure what warranty you are talking about, but, "Comprehensive" warranties typically will cover switches, SES lights, etc...Sounds like you had a "Powertrain" warranty, which does not cover most of the items you are talking about. You'd be surprised how many people are thankful that they put an extended warranty on their vehicle--it just has to make sense in terms of cost, etc--which isn't always the case.
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