Nationwide Home Warranty Complaint - Stay Away From Nationwide Home Warranty
Dealing with Nationwide is a nightmare. All the representatives who answer the phone are very rude. They sometimes put you on hold for 30 minutes or more or hung up on you. They don't have any service. They focus on collecting your money and deny your claim. I waited for two weeks for a plumbing service after countless phone calls. They never call back. I need to call both Nationwide and the repair company by myself. After another two weeks waiting for the authorization of the repair, Nationwide said I need to provide the maintenance records then they’ll consider if I can get the authorization. My claim item is clothes dryer. The maintenance records need to be done by professional company not by myself doing the routine clean up every time after using. I asked the person who I talked to if she does the maintenance on her dryer. She just coldly said if I don, t have the records then I need to pay from my pocket and this is on our contract. I check my contract thoroughly, there isn't any clause mentions about maintenance records. After almost a whole month arguing with them I decided spend my own money to fix the problem.
This is not end yet. I have two contracts with Nationwide. Both will end on Dec 27, 2008. They charged me for renew on Nov 2, 2008 without any notice. I called on 11/6, 11/12, and 11/18, told them I don't want to renew and I never authorized any automatic renew either. They said I'll see the refund on my credit card in a couple of days every time I called. No refund at all. On 11/25, I called again, they said my credit card company doesn't allow refund if the charge is within 30 days. I called my credit card company, they never heard of such things. So I have to dispute the two transactions with my credit card company.
I've reported to BBB, Complain.com and FTC (Federal Trade Commission)on 11/6. Only received confirm emails. No further process or update from any of above.
Nationwide is totally a fraud company. They shouldn't keep running. Is there any way we victims can do to get our money back or at least protect other people from suffering from them?