Allstate's of America, Inc., Miami, FL Complaint - Deceit and Lies -- Standard Fare at Allstates of America
MIAMI, FL, DELAWARE -- The owner claims to have been in business for 34 years, but with the kind of deceit and lies which he has served to us, I'd expect that this also is a gross exaggeration.
I contacted the owner of Allstate's of America (company name includes an apostophe), operating out of Miami, via email at firstname.lastname@example.org to purchase several pieces of supposedly reconditioned automotive service equipment. He responded from the email of email@example.com, from which he seems to prefer to conduct his "business"
Among the items which interested me, was a Hunter K111 Alignment system that I specified had to be adapted to operate on 220 volts, run with Spanish software (included), updated with 2007 specifications, and with an operation manual included.
Luckily, when this machine was unpacked we did not plug it in immediately since it would have burnt out it's 110 volt power supply. After connecting it with the appropriate transformer, we discovered it was only in English, and specs only to the year 2006. No manual was included and the Chilean representative of Hunter, told us this model CANNOT operate in Spanish, since it needs a special adaptor which is no longer sold.
Another piece of equipment which was also supposed to be 220 volts, burnt out when we plugged it in, and an Automotive Lift was missing 164 pieces according to an installation guide which the manufacturer provided us with. This piece was supposed to have been tested and reconditioned, but one of the missing pieces (which was not necessary to remove for shipping) was essential for operation suggesting that this machine was never tested and, in addition, had a leak in the oil reservoir which would have produced a steady stream of oil had it ever been filled for testing.
Allstate's only response to my report of missing elements and the voltage problem was to ask if I plugged in the balancer and that I needed to find a local technician to fix the problems.
Although the equipment was all sold with a 90 day warranty, he did not offer to pay for any of the repairs or service and has not offered any other form of advice or assistance in resolving these issues.
He did not respond to any efforts to resolve our complaints through the Miami Better Business Bureau (who has a long list of unresolved complaints against the company), nor through the Florida Consumer Services Bureau.