Chase Visa Complaint - Black Friday Debacle
ATLANTA, GEORGIA -- A little background. I have been a Chase Visa Customer for the past 7 years. My wife and I actually run out entire household budget out of this card, which we promptly pay off every month. We do this mainly for hotel reward points, and typically run a fairly large bill each month. That has never been paid a moment late. I would hazard to guess that we have one of the best payment records of 98% of all or their card members. Today during the annual black Friday shopping event my wife had our card declined 3 times for 200.00 in purchases. The customer service folks told us it was for security. Our available credit is in the tens of thousands of dollars. She worked with customer service for over an hour to get out small transaction approved and Customer service actually hung up on her once. Not to mention that this delay caused her to miss several of the prized and time sensitive doorbusters. Customer service seemed powerless to make thing happen and when I call they put me on hold and eventually disconnect me.
This card is definitely cancelled I can't believe in these days where everyone defaults this company treats a first class customer like me to this complete debacle. I will never have a visa card again..