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AllMusicConverter Complaint - Music File Format Converter

Review by Onewire on 2008-11-28
Resolution Update on 01/29/2009:
Thanks to KenPopcorn's advise, freeware and my credit card company the problem was resolved.
SAN ANTONIO, TEXAS -- I purchased this product because it advertised the fact that it would convert any music format to any other. I have a home network that has a desktop and a laptop. I wanted to share music files, in particular iTune music files, but the product would not do it.

I called support and found out that I have to use the iTune files that I converted on the same PC. Well, this wasn't going to work. I wanted my money back, but the company would not do it.

After several attempts I reported this to my credit card company, the BBB, and Consumer Affairs.
Comments:3 Replies - Latest reply on 2009-01-29
Posted by Anonymous on 2008-11-28:
That's a Digital Rights Management (DRM) situation. Many music and video files are encoded to prevent file sharing.
Posted by Anonymous on 2008-11-28:
Try this: use iTunes to burn the music you want to a CD, this is pretty easy. Doing this removes the DRM. Then use your software to convert the music on the CD from that format, to whatever format you like.
Posted by Onewire on 2009-01-29:
Thanks to Kenpopcorn for resolving my problem, but still the company should not advertise as being able to convert any music file to anyother music format. I was able to get my credit card company to give me credit after my complaint. I found a free ware to do the job and also used kenpopcorn's advise.

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