Target Complaint - Extended Warranty Unethical Business Behavior
FRESNO, CALIFORNIA -- I bought my daughter a Casio camera for her birthday at Target and purchased a 3 year extended warranty. I registered the warranty per instructions. 18 months later the camera ceased to function. I called it in and they sent a box to send the camera back saying if they could not fix it they would refund the money and I could buy a different camera. Well, 2 week later PRECISION CAMERA returned the camera and said they could not repair it. They stated the circuit board was corroded from water damage. I called the warranty company to complain and was told there was no dispute process. I called TARGET CORPORATE and they said they would look into it. 2 days later they called and said they talked to the warranty people and were not going to make good on the replacement. I explained that part of my job, on top of being a pharmacist, is information technology. I maintain servers and routers, etc..
I know my way around electronics and circuit boards. I took the camera apart. There was NO sign of any water damage and NO corrosion. My daughter had, indeed, not lied to me. The camera had just stopped working. I expected Target to behave ethically and refund the money. I gave them the money for the extended warranty. They opted to discard me as a customer instead. This type of behavior should not be tolerated.
I used to spend a lot on money at Target. I have 2 kids and the wife used to buy a large % of our household goods there. When a company does not behave ethically they do not get my consumer dollar. When their stock tanks and they go belly up I will not be surprised or disappointed. They discard a customer who probably dropped $4-5K/year in their store for a stupid $200 camera. BAD BUSINESS.....