Circuit City Complaint - My Circuit City Experience
UPPER MARLBORO, MARYLAND -- I can sum it up as HELL!!! I went to their site to find the availability for Sony 4GB Walkman they gave me a store in Rockville MD, went there the sales person in the section could not locate the color I wanted but gave me black, when I got to the register the price was not what was on line it was double ($100 instead of $49.99) of course I choose not to take it especially because it was not my color of choice. I then went back on line and located it in a another store about 20miles away We bought it online and the website claims the order will be ready in 24min. but because today is black Friday I gave them few hrs then went to the store to pickup the first customer service found the Sony walkman and asked another sales person to help. The second sales person though I should not get the Sony Walkman she want to give my walkman to another person and refunded my money to my card. Well I was with my 8yr old daughter did not want to cause any negative attention, as I was very offended by her actions.
So I later called their customer service for complain, I had a 20min conversation with someone I could not understand then requested a supervisor who basically said there is northing she could do for me but document the case and report to the upper management. Then called the store Manager who said his name is Jeffery and basically said the same thing that there is nothing he can do to help.
I truly think this is a racist act, there is no other reason I could come up as of why they felt it was ok for them to bully me. And it seem to be acceptable behavior by Circuit city’s Management and that’s why none of the supervisor as well as management felt I deserve some help!!! Of-course I will complain with MD office of consumer relations as well as BBC but this is not acceptable and should not be acceptable!!!