Quest Diagnostics Complaint - Rude Employee Behaviors
MILWAUKEE, WISCONSIN -- On Friday, November 28th, 2008 at approximately 10:00 AM I entered your offices located on W. Layton Ave. in Milwaukee, WI. for a scheduled blood test ordered by my personal physician. I went to the front desk and presented my paperwork to a gray haired woman. I was asked to fill out a sign-in sheet and did so.
When I handed the sign-in paperwork she became very officious and “demanded” a business card from my doctor. When I told her I did not have one she asked, again in a very unpleasant and officious voice, “Where is he located?” I replied that her offices were on Loomis Road and “Nancy” then stated rudely “No, I mean the address.” When I told I did not know the address she told me “Just sit down” in a very disgusted tone of voice.
While seated in the waiting room a red haired female employee came out and confronted an Indian woman that was seated in the room in the same unfriendly, unprofessional manner in which in which I dealt with. She asked the Indian woman the same questions and when the woman responded in broken English she became even ruder in the tone of her voice.
I was called into the room to have my blood sample taken by the gray haired woman. When the sample had been taken I got up to leave and as I was doing so I asked the female employee with red hair for the Administrator’s name. This female employee replied “His card is out in the waiting room”. She did not even have the courtesy to look at me when replying to my question and when I asked her where it was in the waiting room she became agitated and walked out there and handed me one of the administrators cards.
I do not believe that a customer should be treated rudely or curtly by people who are being paid to deliver a service to that customer. It is uncomfortable enough to have to have blood drawn from one’s body. To be treated rudely and with disdain makes it even more troubling. I had done nothing to this “Nancy” or her co-worker to deserve the rude treatment that I received and, from what I observed of the treatment of the Indian woman she did not deserve it either.
I plan to notify husband’s insurance company of the terrible manners displayed by both of these employees at this particular location. If these employees are having a bad day or are upset about having to work on the day after Thanksgiving that does not give them the right to be rude and uncaring with the customers.