Amtrak Complaint - Dreadful Service - Trip from VA to NY
FREDERICKSBURG, VIRGINIA -- On Nov. 28, 2008 my wife and I had the worst rail trip of our long lives.
We traveled from Fredericksburg, VA to New York City on Train #80, The Carolinian. What a nightmare.
The Fredericksburg station is unattended. One depends on an ancient loud speaker to learn which of the two tracks the train will arrive on. Since no announcement was made before the 3:41 P.M. arrival time we followed rumors back and forth between the tracks. Finally a garbled announcement came that the train would arrive on Track 2. We then tugged our luggage back to Track 2. The train arrived an hour late but on Track 3. We, and a crowd of 20 or so, had to then scurry down a long ramp and up another to get back over to Track 3. Only one car of it was open.
So, a late train and misinformation provided us with one miserable experience. My wife and I are in our seventies. We did not realize that only Olympic athletes can board a train at Fredericksburg.
One more thing. My wife is ill today from standing outside for an hour and a half and racing back and forth between the two platforms because of the pitiful lack of clear communication.
I want an answer as to whom is responsible and what redress will we be given.