Travelocity Complaint - Canceled Flight, Overcharged And Refund
SAN ANTONIO, TEXAS -- On 5/24/2008 I booked a reservation on Travelocity, Trip ID # 781452036573 1, and was billed 449.00 for each ticket. for myself and my Grandson to fly from Boston to Denver returning on July 30. 2008. Upon arrival at the airport on July 30, the flight on United was delayed and than suddenly canceled with no explanation. I contacted Travelocity and was told to go to the United Counter and rebook. This was the last flight from Denver to Boston on United, I checked with United and they could not rebook till the following day. I asked if they could book me on the Jet Blue Flight that night and was told to call them to see if there were available seats. As a result, I booked on Jet Blue but had to pay for the tickets on my credit card an additional $909.00 this experience was extremely difficult and frustrating, and expensive. Upon my return I contacted Travelocity via e-mail, and received the standard reply we will look into it. I faxed, Fed-X copies of the documentation to their office in Texas. It took hours on the phone with the worst customer service group I have ever dealt with, and extremely difficult to understand and rude. But for anyone else who has encountered these difficulties with Travelocity try these short cuts. It took me almost 3 months to get half of my money back.
1- send a complaint to the better business bureau in Fort Worth. 2- Fax or Fed-X your documentation to Texas. 3- Forget calling the the 800 numbers they all go thru India. To get to the call center in the US call the number that is listed for Callers outside the "US". Call 210-477-1089. This number routes thru India, but simply ask to be transferred to the US. They will have to get a supervisor on the line to do this. This will get you to a Texas or the Pennsylvania Call center. 4- Start here, they are much more helpful and speak English. Because I had a complaint with BBB, I was transferred to another call center. The Executive Department for Customer relations, replies to better business complaints for Travelocity. Now, I had a contact name, and left numerous VM to this person, but I just kept calling and finally got this individual on the line. I was able to recover half of the ticket for myself and my grandson. They just flat out refused to refund the extra money, I spent for the return ticket on Jet Blue. Upcoming holidays, forget it. Deal with the airlines direct, it is far easier. I could complain forever, regarding the bad service, the delay tactics and ridiculous e-mails replies.
This is why Out Sourcing does not work. Oh, yes I also Fed-X my complaint to the CEO of Travelocity, no reply..... so it goes. Travelocity is owned by Sabre and based in Texas with call centers in Pennsylvania and Texas And of course India.
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