MetroPCS Complaint - Terrible Customer Service And Over Priced
LAWRENCEVILLE, GEORGIA -- My husband and I have been loyal customers with Metro PCS, for over 4 years. Within the past year, is when we became very unhappy with our service.
The Unlimited - No Contract, was the original reason why we had signed up.
Within the past year, we have had to contact customer service, because of billing issues with our phone. We would receive a text message with the amount due and for a few months, we were receiving the wrong amount, therefore our service had been suspended do to payment problems. When we pay our bill, we always print out the confirmation number. When contacting customer service, the phone tree that Metro PCS has, in order to speak with a customer service representative the automated attendant keeps insisting she can help answer your questions. Explain to me how a automated attendant can answer why our service was suspended, when we paid our bill.
After about 15 minutes of trying to finally get a connected to speak with a customer service representative there accent is hard to understand and trying to hold a conversation with there customer service is nearly impossible. When you ask to speak with a supervisor or manager, the customer service representative gets upset and usually puts us through to the Spanish speaking reps. why I don't know. Possibly, because we insulted them by stating we couldn't understand what they were saying, because there accent was hard to understand.
We never get our questions answered, again due communication issues. We end up spending about 30 minutes of wasted time, before we get frustrated and hang up.
We pay roughly $89.99, monthly for 2 phones. Metro PCS has this option called 'Travel Talk'. You add money to talk while out of the Metro PCS coverage area. For the same price you pay, for just your service, without Travel Talk, you can have Nation Wide coverage through another carrier.
We don't spend a great deal of time on our phones and are basically over paying for service. Having to add additional funds to talk in other parts of the country, is just another added annoyance.
Metro PCS has also changed there voicemail service. You used to be able to leave a detailed message. Now you are lucky to say one word before being rudely cut of by the automated attendant saying "Good Bye". Many of our friends and family get frustrated, when trying to leave us a voicemail and often have to call back several times to try and leave a message.
Overall for the price and value you pay for Metro PCS Service, you are better off going elsewhere to get service. Which is what we did.
Our new phones with T Mobile will be here tomorrow and we cannot wait to get our numbers transferred over and enjoy great service, like many of our family and friends are enjoying with T Mobile.