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Nokia Complaint - Nokia Web Site Purchases Have No Way To Cancel Orders - Even Back Orders - Web Site Purchasing
Web Site Purchasing - Complaint
I ordered product through Nokia.com and was notified the products were back ordered. That website has no way to cancel orders on their website. I then called the company - 3 times. The first time I waited on hold for over 25 minutes. The second time I waited on hold for 10 minutes. The third time a customer service representative answered immediately. She notified me that I was not able to cancel my order. She agreed that the product was on back order and was not shipped but she said there was no way to cancel an order... unless and until the back order had been in place for three weeks.
I then spoke with her floor supervisor who also agreed that the conditions were unreasonable, but she was unable to do anything except refer my situation up the line of command.
And that's where it sits... she said she'd boot it up the chain and call me back. She's now 4 days late calling me back.
Anyhow - sum it up - do not order from Nokia website.
I then spoke with her floor supervisor who also agreed that the conditions were unreasonable, but she was unable to do anything except refer my situation up the line of command.
And that's where it sits... she said she'd boot it up the chain and call me back. She's now 4 days late calling me back.
Anyhow - sum it up - do not order from Nokia website.
Comments:
Posted by PassingBy on 2008-11-30:
There's nothing on Nokia's web pages that refer to any sort of policy on back ordered merchandise or canceling an order that hasn't been forwarded to their shipping department. I guess they make it up as needed. Contact your local consumer protection people and see what they can do to help.
Posted by JohnInSoCal on 2008-11-30:
Sounds like you have done what you can do. I would do as PassingBy suggested. Also, if you made the purchase by credit card call the bank and dispute the charge. Explain to them what happened and include the dates, times and names of the representatives that you spoke to. A three week back order before having the option to cancel is not reasonable. Your credit card company will more than likely agree and will cancel the charge.
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