Nokia Complaint - Nokia Web Site Purchases Have No Way To Cancel Orders - Even Back Orders - Web Site Purchasing
Web Site Purchasing - Complaint
I ordered product through Nokia.com and was notified the products were back ordered. That website has no way to cancel orders on their website. I then called the company - 3 times. The first time I waited on hold for over 25 minutes. The second time I waited on hold for 10 minutes. The third time a customer service representative answered immediately. She notified me that I was not able to cancel my order. She agreed that the product was on back order and was not shipped but she said there was no way to cancel an order... unless and until the back order had been in place for three weeks.
I then spoke with her floor supervisor who also agreed that the conditions were unreasonable, but she was unable to do anything except refer my situation up the line of command.
And that's where it sits... she said she'd boot it up the chain and call me back. She's now 4 days late calling me back.
Anyhow - sum it up - do not order from Nokia website.