American Express Complaint - Put American Express Out Of Business
Obviously American Express is going out of business and we need to help. I have read many of the complaints here and they are all similar.
Card cancelled, credit limits imposed, card declined, higher rates etc. So, save your time reading and just close your account. Forget customer service calls and let me explain why. I worked for over 10 years at a call center that handled American express accounts and the quality of CSR is poor at best. AMEX outsources the majority of it's customer service, so you never really speaking to anyone with any authority to do anything for you other than pretend to listen.
Agents will put you on hold and talk to their friends if you demand a manager (HA!) you will be speaking with the person sitting next to them.
Just like the other complaints on here I have perfect credit and always pay on time. AMEX will loose a lot of money because they charge every company that you use your card at a much higher processing fee than MC or Visa. This is why you see some merchants refuse to take the AMEX card because they loose to much profit to AMEX for processing.
So, help AMEX go out of business. They told me they were imposing a credit limit on my Gold card because I have too many credit cards. So, I will write them and say thanks for the advice. I need to cleanup so I will start by cancelling my three accounts with AMEX. Join me in closing all your accounts and save yourself the annual fees. Goodbye American Excess