Burger King Complaint - Cheated Me Twice, Caught Them Once
PHOENIX, ARIZONA -- Drive-through experience at 24th Avenue and Northern store in Phoenix:
1) Hand the cashier $20, he gives me change for $10. When I point out the error, he looks in his cash box and explains, "I put it where the 10's go."
2) I ordered a "value" meal (Whopper, fries and Coke). A couple blocks away I look in the sack that was handed to me, complete with six packages of catsup, and find two Whoppers. The receipt says "no pickle, heavy onion." Not exactly the way I like them.
3) The receipt has a toll-free number to call for an automated survey. It says that if I call, I will be given a validation number that will entitle me to a free Whopper if I pay for a drink and fries. Fool me once, shame on you, fool me twice, shame on me. You think I'm going back there? I call anyway, hoping to relate my experience to a real person.
The survey asks for the restaurant number on my receipt. Why am I not surprised, that there is no restaurant number on it? Just a long string of zeroes, a register ("C") and a time.
Surprisingly, this is the first time an attempt has been made to short-change me at a drive through. And it probably has been ten years since I was handed the wrong order.
Talk to a live person, when you call the toll-free number? Forget about it.