Best Fence and Deck Complaint - Poor Workmanship, Quality And After The Fact Customer Service
PLANO, TEXAS -- I hired "Best Fence and Deck" of Dallas Texas to install a fence for me. There were several problems with the fence at the end of the project including the fact that the construction crew had broken a brick out of my patio and left it that way. After contacting the company I was assured by even the owner that someone would be in contact with me to look at, discuss and fix any problems found to actually be problems. I had even sent pictures to the company showing a bunch of my concerns. 1 day a couple of guys showed up at my house unannounced and entered my back yard, also unannounced. Then proceeded to scare the heck out of my wife by knocking on the back door while she was nursing the baby on the couch. These men asked my wife what needed fixed. My wife had no idea and they left without doing anything. I called the company again and have been in contact with them several times. They have made no further effort to even try and rectify the problems.
Although every time I talk to them they promise me the appropriate person will get a hold of me and set up an appointment to go over the problems. I would not recommend anyone ever use this company to have a fence installed.