CIGNA Corporation Complaint - Do Not Buy Insurance Coverage From This Company
PORTLAND, OREGON -- I got Cigna through my husband's work. This is the first time I have Cigna. The coverage said that they cover acupuncture. Since my cancer treatment, I had many pains on my body. I had tried physical therapy many times, but it doesn't seems to work. Since my Cigna insurance cover acupuncture, I decided to try it with my doctor permission. I picked a acupuncture doctor through the network, cause I don't want to have any problem on denial of my treatments. After a few treatments, I felt better. My neck was able to move better and shoulder not so tight. My back pain was almost gone. I felt so much better emotionally and physically.
Then, my acupuncture doctor told me that Cigna was not paying him. When I called, they told me, they denied the coverage, cause I didn't call them for permission to go see a acupuncture. In my entire life, I have never experienced this before. If my insurance coverage said they will cover acupuncture with my family doctor's permission, than, this should be covered. I even picked a doctor under their network, hopefully this way will have not problem, but Cigna, just finds ways to not pay their coverages. What kind of insurance company is this? My husband paid for our insurance coverage every month through his pay check, so we won't have to worry about paying so much when we need to go see a doctor. Cigna has fail to do that for their clients. Because Cigna had rejected to pay for my acupuncture bills, now I had to stop my treatments. My neck, shoulder and back pain have came back. Due to this experience, we will not buy Cigna again next year. I will encourage whoever out there trying to look for a health insurance coverage, make sure you do not pick Cigna Corporation. You do not want to deal this kind of situation like me.
P.S. I will research this kind of practice about Cigna. I believe, this kind of company practice is totally wrong. May be a big cost of lawsuit will get them understand the basic moral of human nature.