Sears Complaint - Sears Will Not Stand Behind Their $799.99 Kenmore Washer
I purchased a Kenmore HE2t front load washer (Model #: 11047571601) last fall and it was delivered on 11/7/07. On Friday, 11/20/08 I got an error message of F01. "Okay, no biggie," I thought, "simply call Sears they always stand by their products, right??!" WRONG.
It will cost $349.07 in PARTS to fix our ONE year old washer!!! God only knows what the labor will be. We have purchased all our major appliances at Sears over the last 20 yrs.... dishwashers, washer & dryer, refrigerators, stereos, TVs (several!), chain saws, mowers, etc. Last year alone, we spent over $3000 at Sears.
This $799.99 washer is FOURTEEN DAYS out of warranty and even the service man agreed that Sears should have extended a courtesy grace period. Obviously the various people I spoke with at Sears this morning did not agree. I've spoken to someone at Sears Service Center, Whirlpool (who claims they no longer can service these washers??!), and finally Sears Holdings. Debbie (at Holdings) quite snottily informed me that the warranty does not cover "even one minute, one hour or one day beyond the stated time."
It's almost like they have a setting in their computer. One year and a few days... and CRASH. Hmm, sure seems that a LOT of us have similar stories. My last Whirlpool W&D set lasted 18 YEARS without one single problem. (It was not purchased at Sears.)
DO NOT BUY A FANCY KENMORE FRONT LOADING WASHER -- RIP-OFF!!!