Kmart Complaint - Paying for another's SCAM
HOLMES, PENNSYLVANIA -- 12/19/2003 I THOUGHT I bought a Sylvania tv/vcr 2003 model. The box was not opened until 12/25/2003. A gift for my daughter. Once she opened the box, she discoverd that instead of the Sylvania 2003 tv/vcr she found a GOLDSTAR 1993 w/OUT vcr. I called Kmart and informed them of it (12/26/2003) I was informed that it would be taken care of as long as I had the receipt and the product. I get there and the asst. mgr AND mgr. inform me that there is nothing that they can do for me because it's not THEIR FAULT. I paid for a 2003 model and I get a 1993 model. I'm the fool for not checking the box before I left the store. I asked for the mgr's boss and they inform me to call 866-kmart4u and THEY give me the run around, it seems that it's the mgr. of THAT STORE that's supposed to call me back. Now, how is that possible when your complaint is about HIM?! The mgr. knew this and let me do that running around. It's time to go to small claims court because I'm not paying for some one else's scam! Either someone bought the tv, did the switch and brought it back (and Kmart failed to check) or someone THERE (OH MY STARS and GARTERS) cleaned them out. SHOULD I HAVE TO PAY FOR THAT?! Now, if it was returned, that should be on record, don't ya' think. I'm a mother of five and I work hard @my PART TIME JOB. I WILL GET MY MONEY BACk and never EVER deal w/ANY Kmart again..."Right here right now" HA, what a crock! Oh, and YEAH, I reported that one to the "BBB" Tick tock Kmart, TICK TOCK!