Legacy Mazda Complaint - A Page from Legacy Mazda's Sneaky Playbook
OREM, UTAH -- I came across an F-150 I was interested in at Legacy Mazda. The sales manager wanted me to pay his opening bid: $20,000. After a long and heated negotiation (including that classic treasure: "Someone's coming in 15 minutes to buy this truck!" Seriously, they pulled that one) we were getting close. The salesman took the "jacket" (the paper where they put down a customer's info) wrote a note saying I agreed to buy the truck for $19,000 out-the-door. I signed it. The sales manager agreed to that price and we shook hands on it.
More than an hour later they finally had the paperwork ready. I signed the whole pile of documents, then we got to the contract and the business manager specifically pointed out the price: $19,000. Sure, that's what we said. Fair enough. I signed the papers.
Later when I read the contract I saw that $19,000 was the amount of the loan! They'd just put down the 20,000 they wanted, like we'd never had any negotiation at all. Then they subtracted the $1000 I had given them as a down payment to get the $19,000 number the finance manager pointed out to me.
What an idiot I am! I can't believe I just trusted they would put down the number we had agreed on. Fortunately there was the paper I had signed proving they had agreed to the 19K . . . oh, wait . . . they kept that paper.
After trying for a week to straighten it out, I got a call from another sales manager who told me they weren't going to honor the price they had agreed to. When I pointed out that there was a signed document proving we had agreed on 19,000 otd he said "You signed the contract. That's all that counts." He said that $19,000 was too low a price. I told him if that was the case they probably shouldn't have agreed to that price, huh?
Look, if you can't sell the truck for 19,000 that's great. That's fine. Car dealers have to eat, too. But don't tell me you will! How sleazy is it to agree to a price just to shut up the customer then throw in an extra thousand bucks when you write up the contract?
They have to be laughing so hard that they slipped that one past me.
Oh, well. We squared off and they beat me at their game. They got their opening price. Hey, and all it took was giving up their integrity. I honestly wonder how these people look their family in the eyes.
Believe all the negative reviews here. When you read the glowing review by athenagoddess keep in mind that she is an employee of Legacy Mazda. Maybe it's just me, but I think that's a relevant detail.
DO NOT deal with these crooks. I was a complete idiot, but don't think they won't try it on you.