Toys/Babies R Us Complaint - Everything That They Had On Display Was Out Of Stock
FAIRFIELD, CALIFORNIA -- I don't know about anyone else but my experiences with Babies R Us have not been the greatest. If it wasn't for the fact that I have gift cards that I have to use I wouldn't shop at this store.
My recent complaint is that I went to the store to buy my son a crib and everything that they had on display was out of stock and needed to be ordered. So I decided to just go online and order it myself since they were promoting free shipping.
So I go online and order the crib that I want and notice that on the bill they take away the fee for shipping. But then when I entered in the PROMO CODE for a 15% discount it gave me the 15% off but then charged me for shipping. I thought I was just doing something wrong so I called the customer service line and they confirmed that I could only choose one or the other. So even though they were promoting free shipping it was only free if you didn't have other discounts to go with it. The worst part was the customer service representative that I spoke to said she's had a lot of complaints about my same situation and when she brings it up to her managers they just tell her they can't do anything about it. So even though Babies R Us maybe cheaper than other baby stores saving a few dollars isn't worth it to me for the type of customer service they provide!