Wachovia Complaint - Wachovia Employees Rude Beyond Belief!
LAS VEGAS, NEVADA -- Run, don't walk as far and as fast as you can if ever approached for a loan by Wachovia! Working in the construction industry, my husband and I were not able to make our October and November payments for our Suburban. First time ever (as admitted to by Wachovia personnel). Doesn't matter to them for the last 2 weeks, I have been harassed, belittled and humiliated by this company. Last Monday, I call and speak to Maria to make payment arrangements. I told her that I can make a 1/2 month payment on the 5th, another one the following Friday (the 12th), a full payment by the 19th and since I would have December's payment come up during that time, another full payment by the 26th. This would make my account 100% current by the within 30 days of our call. Maria informs me this isn't good enough I have to pay her immediately.
Being Thanksgiving week, I explain that's just not possible. Maria informs me that's not her problem and she won't guarantee the truck won't be picked up. We hang up. I call back to make sure I had her name correct and speak with Xavier, who informs me that it's Maria's call as to whether or not the truck gets picked up. On Wednesday, I receive a call from James. I explain to him what happened Monday with Maria and he tells me she noted in the computer she spoke with me and he's trying to get a payment arrangement. After a lengthy conversation with James, we agree to the terms I had attempted to get with Maria. Then he tells me the checks have to be post dated. I explain the payments are coming from a corporate account (for our dieing construction company) and we aren't allowed to post date checks. James says I'll have to speak with his supervisor.
A Danny M. gets on the phone and I explain all over again. He tells me to get a loan from someone else for the payment and get terms from them. He tells me if I don't post date the checks, he won't help me either. I tell him again I can't post date checks. He says "Guess I can't help you then - your choice" and hangs up on me! I start calling around and am able to get the money together to make a 1/2 payment on the 1st, a 1/2 payment on the 5th another full payment by the 12th (which catches me up 100%) and money for the December 13th payment by the 19th. I call James back and tell him what I can do. He says "Okay. Call us Monday with that payment, ok? I'll tell my supervisor." Alls good, right? Nope!
This morning, the Friday after Thanksgiving, some lady calls my cellular (I had given the number to James on Wednesday in good faith to prove I was going to make good on payments)and tells me she wants a payment TODAY! When I tell her I'd already spoken with James Wednesday and I was making a 1/2 payment Monday, she says (and I quote) "Let's be real Kristi. You and I both know you haven't spoken to anyone here about making a payment." I lost it. I told her all the people I'd spoken to and the arrangements I was making. I explained that I'd even spoken with a supervisor named Danny who'd hung up on me. She says "I'm sitting right next to Danny and he says he never talked to you." Well, either the guy I spoke with on Wednesday was a liar or this lady was. Either way, I knew I wasn't lying. She gets nasty and when I ask her why she's being a b*tch to me, she says I'm not making my payments and I'm asking why she's being a b*tch? I burst into tears not knowing how much more I can take of this company. She tells me clean out my truck, she's sending someone over tomorrow to pick it up. When I get home, I'm sobbing!
My husband takes my cell and calls the place back. He ends up talking with Xavier (from earlier in the week) who says James isn't there and they don't show a payment plan in the computer. My husband tells him we're tired of being harassed by Wachovia, come get the truck. He tells him it'll be parked out front with the keys in it. Xavier says that's not what they want and he wants to work with us. We now have payment arrangements just like we had requested. Xavier apologizes, says he remembers speaking with me earlier in the week and that if we need to defer a payment, just let him know! For a bank that's been on the news having financial problems, you'd think that they'd be a little nicer. I will spend the rest of my life making sure people know the reputation of this company!
Never, ever, ever do business with Wachovia!!! They employ mean, hateful people. I hope they can all sleep at night.