Costco Complaint - Costco Needs Employee Training On Racism And General Behavior
SAN FRANCISCO, CALIFORNIA -- BACKGROUND:
This is the Costco store in San Francisco on 10th and Harrison St Intersection. This is a complaint about a member of Costco and also an employee of Costco.
My wife is Korean, I'm Chinese. The woman who rammed her cart into my wife is white, and so is the Costco employee who defended her actions.
I was shopping with my wife and mother-in-law in Costco when all of a sudden somebody hit my wife with their cart. I didn't see anything preceding this event, but I did see that a cart hit my wife.
Just a normal accident right? Happens all the time type of thing, right?
Well, not really. The woman who hit my wife apparently did it intentionally, and there are several good reasons to back up my claim.
When my wife was hit I can tell it wasn't normal because my wife yelled at the woman "WTF". Right away, I knew something was different because she never uses those words. Then I see the white lady speeding off with her cart without even turning her head. Apparently, she knew she hit somebody and didn't give a damn. So naturally, I yelled at her and confronted her.
Her explanation was that my wife was blocking her way on purpose, and that she accidentally hit my wife. She then said that my wife should "be aware of her surroundings." She kept asserting it was an accident but that my wife deserved it for not being aware of her surroundings. That's the lady's point of view, in her exact words.
My wife's story matches with hers, except that obviously she was not blocking her on purpose but was trying to get out of the way by going into the aisle. The lady then veered into the aisle on purpose and hit my wife.
It seems clear to me that the woman was for whatever mad at my wife just for being where she was, and intentionally rammed her. It was apparent that it was no minor bump when my wife showed me the bruise, it looked pretty bad.
So I confronted the woman again and called over some Costco employees (forgetting that they are not the brightest people in the world. Immediately, without even hearing more than a few sentences, one of the Costco employees, a white female told us that it is impossible to get a bruise right away after getting hit.
Without even knowing when the event happened, without any information she automatically assumed that it was an accident and that my wife and I were making up a story about how she got injured. I cussed her out and asked her name so I could report her. She refused to identify herself not turning over her identity card.
The Costco employees said there was nothing that they can do. I asked them if it's okay to assault someone with a shopping cart. The white woman immediately assumed that my hypothetical was a real threat and got angry at me saying that, "that's assault! you better not"
"um...it's a hypothetical, idiot. But are you saying you CAN do something if I assault someone with a shopping cart, but if she did this to my wife who has an obvious injury, you can't do anything? In addition, you assume my wife and I made up this story and you believe we are just after money?"
In addition the lady who bumped my wife lied and said that I laid my hands on her. The employees all immediately believed her and said "ooooo... that's bad" but when my wife gets assaulted by an angry person with a cart, it's an "accident" and they "can't do anything about it?"
Sure, to the employee, it's a he-said / she-said story, but the Costco employee would only believe one side. Seems she is either racist or stupid. The other employees were not much better. The lady who ran into my wife just took off so I couldn't call the cops on her.
The lady refused to apologize, which is all we asked for, and for some reason thought injuring someone is okay. Costco seemed okay that other people can use their carts to injure people too.
In retrospect I wish I could have just ran my cart into her for retaliation and called it an "accident". What happened was unfair and the treatment from Costco employees was lined with racial-tension.
Rather than tell the store, I just want the world to know that based on the complaints I have read and my own experience, Costco is a low-class organization with scumbag employees. But I guess that's how you profit right, hiring idiots and not training them property.