Geek Squad Complaint - Incompetence - Disgrace To The Geek Name
CALIFORNIA -- As an IT professional with sales representative all over the country, occasionally I have to rely on outside services to help since sending the equipment across country may not be the best option.
Recently I received a call from a representative with a laptop giving the dreaded "unmountable boot volume". This is not usually a complete failure and can normally be resolved with a chkdsk and a fixboot. Simple.
My representative took the laptop to Geeksquad a called me while they were talking. I got on the line with the "geek" and told him what was occurring and exactly what I wanted him to attempt before anything else. A week later I receive a call from the sales representative telling me that geek squad was unable to recover the data and can send it off for recovery for somewhere in the neighborhood of $300 to $2600. Ridiculous. I immediately have the laptop shipped to me.
This morning I received it and began by inserting the Windows CD, going to repair, running a chkdsk and a fixboot and within 30 minutes (long chkdsk) I was able to boot into Windows again. Seriously, chkdsk is day 1 stuff when you suspect a hard drive failure. And anyone worth his/her salt could take an "unmountable boot volume" and assume that maybe the boot sector became corrupt. Even if they couldn't assume that they could just Google the error (it yields plenty of results) and have fixed the issue.
So, they are done in my eyes, this is complete incompetence and utter laziness. Remember, there is a reason these people work for the Geek Squad and not in a real IT position.