Holiday Chevrolet Complaint - Poor Service - Lack of Commitment
FARMINGTON HILLS, MICHIGAN -- This dealership is the prime example of why General Motors is sinking fast in the automotive industry. Their service is poor, their mechanics are poorly trained (or just don't care), and they love to promise that when there is a problem, "someone will call you back", but it never happens. We have bought several vehicles from this dealership, and you would think that they would put a little extra effort into making repeat customers happy. NOT! Once they got my signature on the contract and gave me the keys, everything changed. Sure, they took care of a few minor things, but when it came to the major stuff, 'so sorry!' Either not covered under the pathetic warranty, or it was not GM's fault and we have to cover the costs ourselves.
Almost without exception, (only 2 times) I have driven exclusivly GM products since I graduated high school, almost 30 years now. I bought my first new Chevy, a Blazer, when I was 19! I exibited my product loyalty over the years, and you would think that a major player like GM would want to do the same. I guess the "old school" management is gone now, the ones that were brought up believing in customer service and loyalty and commitment.
Now, the new management is more concerned with quantity than quality, and screw the customer. Their attitude seems to be 'We can always find someone to buy our inferior product, all we have to do is train the salepeople to promise whatever it takes to get the sale. We can offer a mundane warranty, and when it comes time to honor it, just have the service department make all kinds of excuses. And we can make the customer jump through so many hoops, and make them call so many different people that they finally just give up.'
Well, we were one of the many that just got fed up with the arguments, excuses, promises, and phone calls, and finally paid out of our own pockets to get the things fixed that needed to be fixed so we could drive the vehicle. GM apparently got what it wanted! They Won!
Well, one of the chevys is gone now, sold it last fall, one will be going this spring, and the last one will go in the summer or fall. Yes, we lost money and the first one, and probably will lose money on the other two, but in the long run, I will be money ahead by not having to pay for so many repairs by switching to a more reliable and more caring manufacturer.
We can't keep putting our hard-earned money into these vehicles. We are self-employeed, and have to work for our money. Thanks to the 'wonderful and caring' treatment we recieved from Holiday Chevrolet, they have been or will be replaced by non-GM vehicles, and I can guarantee there will never be another GM product in our driveway again.