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Charter Internet Informative - Unfair Billing, Poor Internet Service And Rude Customer Service

Review by NoMas on 2008-12-03
ARDEN, NORTH CAROLINA -- OMG I have had it with these people. If there's anything we can do to fix them good please let me know. I am about to check on satellite internet service just to get away from their awful, price gouging, slow service, interrupted internet service and disrespectful practices. Here's a point of fact: The only way they can take their volume of irate customers is to outsource their customer service. When I get the Philippines they take my frustrations and true negative comments and go about their business usually getting my service back up and running but doing nothing to prevent repeated service failures. When I talk to someone in the states they get pissed off and hangup on me. Over and over again.

I am sick of paying for 10Mb service, getting 4Mb and having it go out and having to wait around days for first available technician then hours for technicians to arrive (inside of a 4hour window)and tromp around in my house. They suck!!!!!

Charter is a scam.

-Charlie
Comments:4 Replies - Latest reply on 2008-12-03
Posted by ringostar on 2008-12-03:
I've had charter for years never had a problems with them!!!
Posted by Anonymous on 2008-12-03:
My Dad has charter,and all he does is complain about it...the internet connection is constantly dropping,the tv service is ok....expensive but ok....not as good as satellite of course....

Good Luck!
Posted by madconsumer on 2008-12-03:
satillite internet services are about 100$ or more per month. and for the speeds of cable internet over a satiliite will cost twice thast amount. some satillites offer dsl over a telephone line, which is a far cry from real broadband.
Posted by Anonymous on 2008-12-03:
cable internet is fast......when you can get it to work,and not have to reset the modem constantly.....but yeah it is fast

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