Complaint - Do Not Order From Bloomex

Review by koetke on 2008-12-03
I ordered a Potted Orchid for a friend who had just returned home from burying her mother. It arrived at the correct time, however it arrived in SORRY condition. It was boxed but laying on it's side & quite disheveled. Several petals were bent. Instead of real "dirt / soil " it looked like bark mulch with the spidery roots exposed completely.

I contacted customer service who demanded that I take a photo and send it to them before they would investigate the complaint. I said that was not possible as I live 13hrs away from the receiver, and I don't want to ask her to have to do that- she has been through enough in the last week, and does not need the bother. My last e-mail insisting the deal with the poor quality orchid by delivering a new one, and then the can ascertain the condition of the one delivered in poor condition, has gone unanswered.


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