Sprint Complaint - The Worst Customer Service Ever
ILLINOIS -- I don't want to waste much time writing this because I had already wasted way too much time on the phone talking with clueless reps.
I had never seen such horrible service. For example, I was talking to a supervisor of customer service who would barely respond to me, and who later told me "sorry but I am slow because I am working on another customer's issues while you are on the phone with me". When I expressed dissatisfaction he had put me on hold without warning. He later picked up and when I expressed dissatisfaction again, I was suddenly hung up on.
I was hung up on again while talking to another representative When I called back I was told that that representative put in the notes that he tried calling me back, but he never did!
These people are liars, unreliable.
I cancelled my service and was told wasn't going to be charged for the next month. Guess what??? I was charged for the next month. I couldn't get this resolved as I couldn't talk to anybody who knew anything, or was being hung up on when called.
I just decided to dispute the charge with my credit card.
I had many other instances when I called and representative given me contradicting info.
DO NOT USE SPRINT!