Frigidaire Complaint - The Problems With My Frigidaire Appliances Keep Getting Worse
PENNSYLVANIA -- My husband and I built a new house in which we moved into last October, 2007. We purchased all new Frigidaire appliances including Over the Range Microwave oven, electric range, dishwasher, and refrigerator/freezer unit. These were purchased in July 2007. This past summer, 2008, we had been having trouble with the microwave oven and even had a technician come out and service it when it was still under manufacturer's warranty. Recently, after the warranty has expired, we have encountered two more quality issues with the microwave and an even more serious problem with our range. First, the plastic on the microwave louver has completely broken off over the screws and is unable to be reattached properly.
Also, the top of the handle to the door of the microwave has busted off in a similar manner, where the plastic has busted off over the screw and cannot be reattached. We feel that these are quality issues as we have only been using this microwave for a little over a year and have already encountered so many problems.
Second, just last week while trying to cook our Thanksgiving dinner, the heating element in the bottom of the oven caught fire by itself, without any food dripping on it or anything. It just started sparking and making this awful noise and then flames started shooting up in the oven and smoke was everywhere.
Luckily, I was in the kitchen (screaming) and witnessed this happening and was able to turn the oven off, or I fear that the entire range could have caught fire and possibly burned our house down. There is a visible place that you can see towards the back of the range on the right side of the heating element that is almost burned completely in half. I was unable to finish cooking the things that were in my oven that I had prepared for our Thanksgiving meal, which was a huge disappointment to me and my family.
I am just appalled at how many problems I have encountered in the
short time we have owned these products. Here is the model number of the range. model # FEF336ECC the microwave model # FMV156DCG
Company Response on 12/17/2008:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.
Electrolux Major Appliances
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