Vonage Complaint - Cancellation Fee And No Pro Rate Refund
I have been a Vonage customer for almost 2 years. I recently had my Vonage # ported to a local provider. That request took several weeks to coordinate with Vonage and complete. The local company (Qwest) was on site to complete the intallation on 11-25-08. the original Vonage # was operational on the Qwest line at that time. On 11-28-08 Vonage charged my debit card for December service. On 12-3-08 Vonage sent e mail confirmation of the number being ported. I called to cancel my Vonage service today (12-4-08).
Vonage informed me that I will be charged $39.99 deactivation fee and refuses to refund any portion whatsoever of the amount billed for December service.