Vanderbilt Mortgage And Finance Complaint - Rude Heartless Enterprise
TENNESSEE -- We purchased a mobile home back in '01 thru Chase Manhattan (very wonderful people there)unfortunately our loan was sold to Vanderbilt and the nightmares have begun. I have encountered wonderful and helpful customer service reps, however......their Supervisors, and upper management could use lessons and have empathy while one is going thru personal crisis such as losing a job or becoming disabled. Vanderbilt does not care about you or anything other than that payment. We are in a bad economic time and since I have lost my job and have become disabled Vanderbilt does not want to hear that. In the past with chase you could actually skip a months payment and add it to the loan(in case you couldn't pay it that month)but you could only do it once a year......Vanderbilt won't even consider it. This company is the worse group I've ever had to deal with. Not even the government is this bad(and we all know about that)
If you are looking into purchasing a home or refinancing.....DON'T DO IT WITH THIS COMPANY.
We're thinking of turning the home back over to Vanderbilt and walking away but we were informed that if we did and they couldn't sell it we were still responsible for the difference, so I let the person know that well we have no choice than to file bankruptcy and to our amazement there was a dead silence.....did they hang up? we don't know. It's companies like this that make one feel like the only choice we have is to file bankruptcy or die so they can get paid off with our insurance money. This is truly a sad company.