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Vanderbilt Mortgage And Finance Complaint - Rude Heartless Enterprise - Vanderbilt Mortgage
Complaint
TENNESSEE -- We purchased a mobile home back in '01 thru Chase Manhattan (very wonderful people there)unfortunately our loan was sold to Vanderbilt and the nightmares have begun. I have encountered wonderful and helpful customer service reps, however......their Supervisors, and upper management could use lessons and have empathy while one is going thru personal crisis such as losing a job or becoming disabled. Vanderbilt does not care about you or anything other than that payment. We are in a bad economic time and since I have lost my job and have become disabled Vanderbilt does not want to hear that. In the past with chase you could actually skip a months payment and add it to the loan(in case you couldn't pay it that month)but you could only do it once a year......Vanderbilt won't even consider it. This company is the worse group I've ever had to deal with. Not even the government is this bad(and we all know about that)
If you are looking into purchasing a home or refinancing.....DON'T DO IT WITH THIS COMPANY.
We're thinking of turning the home back over to Vanderbilt and walking away but we were informed that if we did and they couldn't sell it we were still responsible for the difference, so I let the person know that well we have no choice than to file bankruptcy and to our amazement there was a dead silence.....did they hang up? we don't know. It's companies like this that make one feel like the only choice we have is to file bankruptcy or die so they can get paid off with our insurance money. This is truly a sad company.
If you are looking into purchasing a home or refinancing.....DON'T DO IT WITH THIS COMPANY.
We're thinking of turning the home back over to Vanderbilt and walking away but we were informed that if we did and they couldn't sell it we were still responsible for the difference, so I let the person know that well we have no choice than to file bankruptcy and to our amazement there was a dead silence.....did they hang up? we don't know. It's companies like this that make one feel like the only choice we have is to file bankruptcy or die so they can get paid off with our insurance money. This is truly a sad company.
Comments:
Posted by TGT101 on 2008-12-04:
This may come as a surprise but banks need to make money in order to survive. It is obvious that when banks don't collect they fall victim to bankruptcy and start the same economic mess you are talking about.
Posted by zzrokk on 2008-12-04:
You didn't have disability insurance on the loan?
Posted by Joedie on 2009-01-06:
Vanderbilt does not offer Disability Insurance on their loans.
Posted by Karen on 2013-02-13:
Vanderbilt Mortgage is a horrible company to do business with. Their customer service reps have bad attitudes. This was my first time being late paying them in 7 yeares, in which I paid before the 15th. They failed to acknowledge my pay history instead they were in attack mode. For an example, they said its my job to pay them by the 1st of every month and I need to do better. I have 8 more years left and I can't wait to be free of them. STAY AWAY FROM VANDERBILT!!!!!!!
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