Medco.com Complaint - Non-existent Service / No Delivery Of Mail Order Refills
COLORADO -- I have been forced to use the Medco mail order service by my company. Last month was my second refill request. The first time it took me about 3 weeks of back and forth telephone calls to get the information straightened out. Eventually it turned into an emergency dropship which is proudly displayed on the online screen - nothing about the fact that it took 3 weeks to get it. Since they did not have my doctor on their list, it was completely my problem - my doctor is employed by a clinic and I am sure it is pretty easy to get this doctor listed. Since they did had my prescriptions listed without any input from me I am sure they could get the rest easily too. Last (Nov 18) month I ordered a new refill. The message indicated that they need a new doctor prescription - really, why? I had a 60 count prescription filled the previous time. Does that cover 3 months? My regular prescription is 60 count for 1 month so I can up the dose if needed. The online message indicated that the request for a new prescription takes 48 hours - where after I would get an email to confirm. After a couple days I looked and the order was missing and there was no way to reorder - so I called ... once again an emergency shipping was promised - I waited - and called again - the next person claimed it is all my job to get this sorted out.
I told her I already have a job. I gave up and went to my regular pharmacy (where my prescription also expired - after 6 months) and got the new prescription and order refilled in 45 minutes. It is worth EVERY penny (it was $1 more to be exact). So my company pays for this plan we are part of at MEDCO - is that how they make their profit, with no service and non-delivery? Seems pretty lucrative to me!!! By the way - it is now 12/5 - I am still waiting!!