Prestige Cabinets / Singer Kitchens Complaint - Poor Craftsmanship
NEW ORLEANS, LOUISIANA -- We had a similar experience to that of the other reviewer.
We purchased Prestige Cabinets from Singer Kitchens in New Orleans on the word of the sales associate, Vincent who said they were top notch. What we received were cabinets that exhibited many manufacturing defects. Paint was misapplied and not applied in some areas, many of the cabinets were split on the corners, the joints on them were not aligned and overall, there was a clear lack of quality control.
We had Singer replace most of the cabinets that had problems and just received the replacements.
Most of the new ones came back ok, but one door came back in even worse shape than the one we have. The joint is so bad, you can see light through it and the face has many dents in it.
Clearly, Prestige Cabinets are not worth what they cost and Singer Kitchens will not stand behind their assurance that they are quality. They have refused to compensate us for their lack of quality and the time and money that it has cost us in our home renovation due to labor expenses we're having to absorb as a result of their poor products. To add insult to injury, their VP, Trudy, came out to view the poorly made cabinets and we all found her to be rude and condescending to our carpenter and to us. When I mentioned this to our sales associate, Vincent, he informed me that 'this is how she's been since I had her as a teacher in school and we've just learned to ignore it here'. That may be fine for the office, but to treat customers so rudely is unacceptable.
We will never buy Prestige products again and certainly won't be shopping at Singer Kitchens in New Orleans anytime soon.