Home Depot Complaint - Installation
We bought carpet from Home Depot in Barrie, Ontario a month a go, they came and measure it and they said it will be done within 3 weeks, my husband & I both working and it is not easy to get off, they called Nov.27, 2008 and said that installer will be in our place between 9-11 AM on Monday Dec. 1. My husband closed his business and waited and waited, no one showed up, finally he called the number they called us and they said installer suppose to be there, this is his number!! and call him, he called him and he said, oh well a tree fell from my house and I have to wait for Hydro to show up and then I will come.
Then he called and said he can't come today, he will come on Tuesday Dec. 2 at 10:00 AM, again my husband closed his business and waited and waited, finally he called around 12:00PM and said he is somewhere else and he can't come today and he will come another day. My husband was frustrated and called the main office and Home Depot, finally around 4:00PM the guy showed up, too tired to do the job and he did half way and left, again he suppose to come next day and he did not showed up until the day after, again late afternoon and too tired, again he did not finished, remember we are talking just area of 400 Square feet carpeting not the whole house.
When he finally showed up on Dec. 5, he did very very sloppy and careless job, it looks like the guy was doing free job for someone, plus he broke the tile of the kitchen, the finishing edges are really poor and unprofessional. I am not sure where Home Depot find this kind of installer, if they told us in the beginning, we would go and just pay the same but do from carpet shop and not to go to that much hassle and end up to pay almost 2 grand and not having good job down.
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