Circuit City Complaint - Worst Service Ever - Firedog - Stay Away!!!
NEW YORK, NEW YORK -- My experience at Firedog in the Union Square
Time taken by Firedog on Computer: 2 months (not kidding)
Status of Problem: Not fixed
They charge you $60 to diagnose the problem, often getting it wrong. They thought my RAM was bad, got it replaced and charged me $180 bucks. Then realized that it was alright and said my motherboard was bad. All this over 2 months of long calls, repeated visits and pleas to get my computer bad.
I met [snip] - everyone in their Firedog department. They were rude, inconsistent and dead wrong. What more, I think they make up stuff and charge you for it. Stay away .... take it anywhere but not to Firedog. Please. Save your money and your laptop. Incompetence is one thing - they are also downright rude. The worst consumer experience of my life. No wonder they are going bankrupt - they try to cheat their customers and have a set of incompetent people which makes George Bush looks super-good.
Now I want to be fair to some folks. Jason, one of the managers tried his best to help me out. There are some good folks in the store, but all the senior managers are rude - and hence that culture just prevails in the store.
I am now trying to figure out how to get my money back!! Will call the company, and am hoping that the company has the decency to call a customer which has suffered.