Sprint Complaint - Reconsidering Sprint, and Blackberry
OMAHA, NEBRASKA -- I have been a faithful Sprint Cell Phone customer since the spring of 1999. For the better part of the last 9, nearly 10 years I HAD been an enthusiatic - faithful Sprint customer. Going so far as to recommend them to my friends and family who were considering cell service particularly early on. At one point I even had their long distance service on my landline.
Well suffice it to say, I am at a crossroads, the honeymoon has obviously ended, and I am thinking about going to Verizon. Why you ask? Well I'll tell you.
Firstly, Sprint doesn't seem to know how to divulge nor do I think they really know exactly how much their services costs. Now after the discounts for customer loyalty/renewal, and the 23% discount I get through my employer for my monthly rate, instead of paying around 80 - 85.00/mo, I still find myself paying anywhere from 100 - 130.00/MO for service. Now if I download songs or what have you, it is understandable that there would be additional charges for said downloads. I also understand that if I add a feature to my phone or service there would be a charge for that too. But Sprint fails in the area of full disclosure.
Then there are the products or lack of products they offer. Two years ago when I went to renew my contract and upgrade my phone, I had to agree to add an additional line to my plan in order to get my phone for free. Well, I REALLY wanted the Razor Phone, so I agreed to it, and they gave me a less expensive basic cell phone to go with the second line. Now it is two years later and once again time to re-up my contract and get an upgrade on the phone. Well in order to get the Blackberry Curve, which is what I wanted 2 years ago, I had to pay 213.00 w/tax and send in for a rebate for 100.00 off. Well the only problem I had was they were not able to transfer my information from my old phone to my new phone because they claimed the Razor was exposed to moisture so it wouldn't transmit. Now I have never dropped the phone in water, left it in the rain, or anyhing of the sort. So after I was to manually transfer the info to my new Blackberry, I could bring the phone in for a 25.00 credit. Well after this was done some 5 days later, I took the Razor back into that store and of course the representative that helped me was not there that day, and the representative that did help me told me they could not take that phone in because of the moisture exposure.
I told them what the previous representative already told me they would and I had not exposed the phone to moisture. Add to that it still works as good as the day I got it 2 years earlier. They still refused to take the phone back and give me a credit. Add to that, a month after getting this Blackberry Curve, I have had to do what is called a "soft" reset numerous times because for whatever reason it keeps locking up. One day I was getting an incoming call and the phone jammed so I couldn't answer the phone. I had to pull over, take the phone apart, do the soft reset by removing and replacing the battery and then had to wait an inordinate amount of time for the phone to re-boot.
After 5 minutes the phone restored itself and I got back to where I could make a call. But now as a result of this defect, the missed call indicator will not go off of my screen. I took the phone back to two different stores and they both said the same thing. In order to get that missed call icon off of my screen then I would have to do a "hard" reset. That is where I have to get all of the info off my phone and take the phone back to factory settings. All of that to get that one icon off? So now whenever I do have a missed call I have to remember that 2 missed calls actually mean I only have 1 missed call and so on. Needless to say, I am not pleased with the Blackberry, I think it is an overrated and over hyped product. And I have a sneaking suspicion that the Blackberry Storm that Verizon is advertising doesn't work as well as it does in the commercial.
Which brings me back to Sprint and their lack of product availability and selection. Why is it that they come out with phones months and sometimes a year after it has already been on the market by other providers? I thought they revolutionized and innovated the modern cell phone age. In any event, I am shopping around for a new provider, and a new phone because I am tired of not getting the service and the answers I should be getting.