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Shoes.com Complaint - Bate and Switch - Shoes

Review by Shoe Shopper on 2008-12-06
I ordered a specific, and very hard to find, pair of Merrell sandals for a Christmas present. Paid extra for two-day shipping. The box arrived today. The shoes were not the shoes I ordered. The strange part is that the box has a picture of what was in the box (the wrong shoes) with a label affixed over the photo (with the correct name of the shoe I ordered). Hmmm. I would stay FAR, FAR away from this company.

Talk about bait and switch!
Comments:2 Replies - Latest reply on 2008-12-06
Posted by Anonymous on 2008-12-06:
I have a few questions:

Did you call or write to the company and request an explanation of their actions? If yes, what was the explanation?

Did the company provide you with a return authorization?

Did the company refund your money? If not, did you provide your bank with a request for and justification to do a charge back on your credit card?

It would be helpful for those of us reading your complaint to have this information.
Posted by TGT101 on 2008-12-06:
Did you try to contact them or are you just keeping the shoes they sent you?

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