AT&T Wireless Complaint - Had problems With ATT Wireless
AUSTIN, TEXAS -- In July 2008 last summer, I had some personal effects stolen from my house. I reported the loss to the police, and kept the police report to cover any identity related issues that arose from the incident. On August someone using my name and social, in another state, went into an AT&T wireless store and proceeded to purchase a new phone, SIM card and phone number under my name and turned my number off.
This left me stranded in Arizona so I immediately called the AT&T service via pay phone and after almost 3 hrs of back and forth agent to supervisor talk, I was able to prove who I was and have my phone number restored. I was assured that all my features would remain the same because at that time I had no contract or upgrade, I was on month to month. And the people who tried to open the new phone account fraudulently were able to start up a new number with no contract. This information was read to me over the phone.
After my number was restored I had to go and purchase a new SIM card for 26.03 dollars. By this time it was like ten pm. I was assured everything was fine, I place a security code known only to me to access my account to prevent anything like this from occurring in the future.
My problems escalated when I decided to close my account and go with a provider with better coverage in my area. That was when I found out that I was placed in a contract when they restored my number, even though I was SPECIFICALLY told that it would be restored to what it was before the people fraudulently tried to close my service. I was also told that I didn't specify anything and that because I didn't, that I was put in a contract and thus I would be charged an early termination fee of 175.00 dollars.
Am I the only one here who sees a problem? I had month to month contract free service for over a year. I had the same old phone I started the contract with over 3 yrs ago, never upgraded it because I knew I would be locked in another contract and I wanted to KEEP my freedom to move or change providers whenever I wanted. I never even got reimbursed for the SIM card that I had to purchase through no fault of my own. I offered to prove my case with the police report and written testimony from the manager of the Walmart who stood there for an hour while I had my card activated and my phone service restored. I want to warn all of you that AT&T is crooked and will get you if you are not careful. I refuse to be taken advantage of while I am in a vulnerable state such I was. I will also encourage all of my AT&T friends not to do any business with them and I will also make a BBB report.