Avis Complaint - Avis Scams With Hotwire
When I showed up at the Avis counter, after exiting customs from a transatlantic flight, I was told that my prepaid rental was for one week later. I had only made the reservation 24-36 hours earlier. Much to my delight Avis told me that Hotwire would refund my money because I had not taken possession of a car. I asked for assurances and was given them amply that this was the case. Indeed Avis would not accept money if the car was not taken possession of.
I arrived at my next destination by subway, train and automobile. I had to do this because I was no longer eligible for a discount and Avis wanted about $400 for a 3 day rental.
I immediately called Hotwire and as you might expect they said tough luck. Avis also denied unequivocally that this conversation took place indeed could have taken place.
Shame on Avis. Hotwire is a very questionable company but you do expect better of Avis. I'm not kidding the conversation I had at the rental counter lasted more than 5 minute. There was no if ands or buts that I would be getting a refund and that Avis stood behind it.