AT&T Long Distance USA Complaint - Unscrupulous Billing Practices - Home phone/DSL Services
Home phone/DSL Services - Complaint
GEORGETOWN, KENTUCKY -- My husband and I recently moved to a small town in Kentucky, and upon doing research, discovered that AT&T (Bellsouth) was the only company that could offer us DSL and digital home phone. We telecommute two-three days/week, so it is essential that we have this service. But it has been a nightmare to deal with this company. NOT ONE of our problems has been responded to satisfactorily. Here is the list:
1) Failure to notify us that our long distance was not switched over to Sprint as we ordered, so that when we made long-distance calls from our home phone, we were being charged the highest rate per minute for these calls. When we disputed the charges, AT&T refused to remove them.
2) When we set up online billing, one of our payments didn't go through. AT&T sent us an email confirming that the bill had been paid, and when we went to the online site, our account said we owed $0. Thirty days later, our phone service was turned off due to non-payment, WITHOUT WARNING. When we called to find out what happened, the billing department told us the problem was ours (though it was a glitch in their server that prevented the upload while simultaneously reporting the payment was made). We told them we would not pay a $35 fee for reinstatement, but,
3) This month we've received our bill, and not only have we been charged the $35 reinstatement, but also they have charged us for each individual service we have ordered rather than bundling the services, as we ordered. Therefore, what should be a $62 + taxes bill for DSL, phone, and long distance is now $180 +. We tried to call as soon as we got the bill, but the line was so jammed that we were not even sent through. When we call on Monday, this will be at the FOURTH time we have called AT&T in five months.
In all this time, AT&T has not accepted responsibility for any of its errors. We have paid for EACH ONE, despite our dispute of the charges (including all those long distance charges from the failure to switch us to Sprint long distance). Since we bought AT&T's router for the DSL/wireless service for our home, changing to another option (like broadband for the laptops) is a considerable loss of money.
We STRONGLY DISCOURAGE anyone who has a choice of DSL/home phone service NOT to use AT&T. They are TERRIBLE--a business that would fail if not for their monopoly in some markets.