Tree Classics Complaint - Trouble with Tree Classics
GEORGIA -- I've had trouble with an expensive pre-lit tree I bought from Tree Classics. The tree itself is very pretty, but it is only three years old and half of the lights aren't working. The first year parts of the bottom section wouldn't light (company replaced), the second year parts of the middle section wouldn't light. The tree was still under warranty, but the company would not respond to my requests for help. I emailed, called and sent a letter - absolutely no response from Tree Classics. Now it's the third year, more lights are out in the middle section, and more than half the lights won't light on the top section. More than half the lights on the entire tree don't work, and the tree is only three years old. I'm not pleased with the product, and very unhappy with the lack of customer service.
One day later: The Tree Classics manager saw my review online and called me at home (on a Sunday!). He has offered to send a tool that can help me find the bulbs that are burnt out or loose, and hopefully when I replace the bulbs, the tree will light again. I'll keep you posted...
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