Time Warner Complaint - Bad Luck To You If They Make A Mistake
NEW YORK, NEW YORK -- I placed myself on recurring payment. Even though on my account info says I am on recurring, apparently that information didn't go through to them. I get a bill three months later with late fees asking me to pay immediately by phone or person. I go online check that I am in fact on a recurring plan then pay with the credit card already set up. Three months later, same thing. After calling twice. First their system wasn't working and though the representative agreed that it was their mistake, apparently he did not make any note of that and didn't ask billing to call me as he said he would. I call again. The woman accused me of lying about being in recurring for the last 6 months and that I simply did not want to pay my bills! Since they don't have a record of any of it there was not way for me to "prove" that they had made a mistake. Burden of proof is on the customer. She said that I will not receive any credit and that all she could do was place me on recurrent.
When I kept telling her I was already on recurrent she would interrupt, talk over me and then abruptly put me on hold when she felt I wasn't "listening" to her. She did this three times, when I asked her to please not put me on hold without telling me why first, she said that she has been trying to "explain" to me that all she could do was place me on recurrent and then abruptly sent me to a voicemail. I was on the phone for 45 minutes. I agree with a lot of the folks here, Time Warner is fine as long as you don't have to deal with customer service.
It's notorious for a reason. They have a monopoly here so why should they worry about fixing mistakes? Or good business practices.