Jerome's Furniture Complaint - Lies, Lies, And More Lies
SAN DIEGO, CALIFORNIA -- We saw a nice looking piece of furniture in an add that was sent to us from the Local Jerome's furniture store so we decided to go and check it out. After we drove 40+ miles one way we got to the store and showed the sales man that all but jumped us when we walked in the door, what we were looking for in the advertisement. He stated "Oh this is a big seller everyone is getting these". so we looked all over the store and none were to be found. The sales person said "hold on let me find out about this item". After checking with his manager on the floor the manager said that it is a new item and has not been set up on the show room floor as of yet but it should be all set up at the end of the week and we could come in and look at it then. Well so much for the " oh its a big seller" statement by the sale's man.
We decided to come back and check in about a week or so later. Well 2weeks had passed so we went back and checked again, and again No bed on the floor anywhere. But again the sales adds still had it in there for $699.99. Again we checked with a sales person on the floor and they could not find it on the floor and stated it would be on the floor in a few days to a week. After waiting for about 1 1/2 months we went back again and looked for the bed still being advertised in the paper mailer and still not on the show room floor.
When we asked a sales manager/design woman on the floor she checked in the system and stated that they show it in the adds but they did not get one to set up on there floor but it should have been there along time ago and rambled on about something like the shipping from india or china may not have come in, and it could take another 12 weeks before they get them in. Well if they don't have the product in stock or store, why are they advertising it.
I guess its like the "We make our furniture from solid wood", yeah till you saw it in half and find out its press board.