Home Depot Complaint - Kitchen Install A Living Hell
MISSOULA, MONTANTA -- Being the financially-strapped young family that we are, we decided to have Home Depot do our kitchen, in an effort to save money. Do NOT make this mistake! Day 1: My husband takes the day off work, having been advised that he must be there to sign off on the cabinet delivery. Also, a subcontractor from Home Depot is supposed to come and take a wall out in our kitchen. The clock ticks... and ticks... and neither guy shows up. At 6 PM (yes, P.M.!) the cabinet guy calls to say, "Yeah, I'm not going to make it today." The other guy never even calls. When we finally track him down, the next day, he whines "Well, it's huntin' season!" Since this is only day one, I still have a decent sense of humor. It makes a good anecdote to amuse my friends.
2 weeks later: Yes, it's taken us this long to get the wall removed so we can get our floor put in before the cabinets are installed. We have now been 10 days without a kitchen, have exposed wires running from floor to ceiling, and we are living in this house with our two small kids, aged one and four... my sense of humor is beginning to flag a little. Still, I am optimistic that our beautiful new kitchen is mere days away...
3 weeks later: We finally have cabinets installed. Home Depot told us it would take only one day's labor to install the cabinets in our small kitchen after my husband did the tear-out. However, it took somewhat longer, because the installer claimed he had a "family emergency" (we later heard him talking with the countertop guy about the hunting trip he'd just returned from!) and sent his worthless buddy to do the work for him. The buddy took 5 days, which spanned a weekend, to do this work because he never showed up earlier than 11 AM and then had to measure everything 3 or 4 times before he finally got it right. And the 5 days spanned a weekend, so it ended up being 7. Also, he refused to give us the $400 refund we were promised for the tear-out, saying we had to take that up with management, and complained a lot when we asked him to clean up the worksite, as specified in our Home Depot contract.
5 weeks later: Yes, today marks 5 weeks that we have been doing our dishes in the bathtub and trying to keep our small children from sticking their hands into the exposed knife drawer, because we STILL have no countertops, hence no sink and no dishwasher. All traces of my sense of humor have now vanished without a trace. Home Depot didn't bother to inform us, when we ordered Corian countertops through them, that the Corian could not be ordered until after the cabinets went in (which, you may recall, took quite some time) and that it would take 2 weeks from that date before we had counters or a sink. Well, it was supposed to take 2 weeks. Today was the day we were supposed to have our counter tops installed, but naturally the countertop guy did not show up (I was not at all surprised), and when we called this morning, he said he had no idea where we'd got that date from (he'd told us the date himself!) and that he had us "penciled in" for Thursday.
So, I have now called every manager I can reach at Home Depot to complain, but am not hopeful this will bring any results. With Home Depot, you pay your money in advance, and they've got you over a barrel after that... They take no ownership or responsibility whatsoever for the work (or lack thereof) of their subcontractors. Please, please, don't make the same mistake we did... spend a little extra money and get a reputable contractor to do your kitchen right!!! Home Depot's service (or lack thereof) explains why so many couples get divorced over remodels!