Oster Informative - Defective Oster Microwave's & Long, Mysterious Chain Of Subcontractors
GREENSBORO, NORTH CAROLINA -- Last Friday my 11 month "Old" OSTER 0.7 cu. Ft. countertop microwave oven instantly died with the simple push of the open door button, a spark in the back vent and POOF, the electronic LED display went dead! Then the repair odyssey commenced. I tried to phone the retailer BEST-BUY(Greensboro, NC)to find out if I should take it to their repair dept.(Geek Squad)or some where else?? Well it seems that BEST BUY was too busy SELLING to ever bother to answer their "Customer Care" phones even after numerous attempts including trying to hack their phone tree!
So since BestBuy isn't in the business of answering it's phones, I had to haul the oven OVER TO THE STORE'S repair dept. and after waiting a half hour, was given a "secret phone" number for Oster's C. S. since the "published" number listed on it's warranty page, doesn't actually work!!!
It doesn't work because in REALITY "OSTER" doesn't make the microwave but instead licenses a subcon "JARDEN CONSUMER 'SOLUTIONS' which in turn sub-licenses the OSTER brand name to another shadowy "consumer solutions" firm(PETTERS CONSUMER BRANDS LLC/MLO) that has since 'taken the money & run' out the back door & likely moved to North Korea!!
If you visit OSTER'S WEBSITE theres a menu item titled: "Oster microwaves & refrigerators" On which the company attempts to explain the 'whole problem' and invites us to return for periodic updates of the situation with their attempts "to contact Petters"
Well it looks like I WAS A SUCKER FOR THE 'OSTER BRAND NAME' and the lack of consumer reviews of the product then on the web. So far I'm out $60.00 for a product that lasted 11 months and to have it repaired would require me to pay to ship it out-of-state because apparently BEST-BUY is NOT AUTHORIZED to repair this product at it's own onsite facility! SO I ALSO WAS A SUCKER FOR BEST BUY TOO! Maybe the moral of this story is
a) OSTER MICROWAVES SUCK (aren't even made by Oster!)
b) BEST-BUY's customer "service" is shady.
c) Low-cost, compact microwave ovens of today are likely to be an "ANNUAL PURCHASE" (& disposal item). Better to save-up your pennies & buy a PANASONIC oven for $160.00 or so & save the hassle of getting & tossing one every year!
(But I ain't got the $160. so I had to choose a GE 0.7 compact (Walmart) to be my 2009 cooker)!